:root{--brown:#bd5128;--brown-2:#8f3f24;--gold:#f3a63b;--cream:#fff7ea;--paper:#fffefb;--line:#efd1aa;--muted:#8a6c58;--text:#403128;--safe-bottom:env(safe-area-inset-bottom,0px)}*{box-sizing:border-box}html,body{min-height:100%;color:var(--text);background:#f1e8dc;margin:0;font-family:-apple-system,BlinkMacSystemFont,PingFang SC,Microsoft YaHei,sans-serif}button,input,textarea{font:inherit}button{color:inherit}.app{background:var(--cream);width:min(100%,480px);min-height:100svh;padding-bottom:calc(154px + var(--safe-bottom));margin:0 auto;position:relative;overflow:hidden;box-shadow:0 0 42px #351d1824}.content{padding:22px 20px}h1,h2,p{margin-top:0}h1{margin-bottom:10px;font-size:27px;line-height:1.35}h2{margin-bottom:12px;font-size:16px}.muted{color:var(--muted);font-size:13px;line-height:1.7}.avatar{background:#fff;border-radius:50%;flex:none;place-items:center;width:46px;height:46px;display:grid;overflow:hidden;box-shadow:0 3px 12px #0000001f}.avatar img{object-fit:contain;object-position:center;width:42px;height:42px;display:block}.status{color:#43291eb8;align-items:center;gap:7px;margin-top:5px;font-size:12px;display:flex}.status:before{content:"";background:#258f59;border-radius:50%;width:7px;height:7px}.faq-hero{color:#43291e;background:linear-gradient(135deg,#ffc15a 0%,#f58a42 100%);padding:24px 20px 26px}.topline{align-items:center;gap:11px;margin-bottom:24px;display:flex}.search{width:100%;height:48px;color:var(--text);background:#fff;border:0;border-radius:14px;outline:none;padding:0 16px;box-shadow:0 8px 24px #00000024}.search:focus{box-shadow:0 0 0 3px #dfa74159}.faq-grid{grid-template-columns:1fr 1fr;gap:11px;display:grid}.faq-card{text-align:left;background:var(--paper);cursor:pointer;border:1px solid #6847361a;border-radius:16px;min-height:112px;padding:15px}.faq-card span{color:var(--brown);margin-bottom:10px;font-size:20px;display:block}.faq-card strong{font-size:14px}.faq-card small{color:var(--muted);margin-top:5px;display:block}.hot-list{margin-top:23px}.hot-item{cursor:pointer;text-align:left;background:0 0;border:0;border-bottom:1px solid #68473624;justify-content:space-between;width:100%;padding:15px 2px;display:flex}.hot-item:after{content:"›";color:var(--gold);font-size:20px}.card{background:var(--paper);border:1px solid #6847361a;border-radius:18px;box-shadow:0 8px 25px #351d180f}.answer{margin-top:14px;padding:16px;font-size:14px;line-height:1.7;display:none}.answer.show{animation:.22s ease-out rise;display:block}.conversation{gap:12px;margin-top:18px;display:grid}.turn{align-items:flex-start;gap:9px;animation:.2s ease-out rise;display:flex}.turn.user{justify-content:flex-end}.turn-avatar{color:#f3d8a5;background:#7a352e;border-radius:50%;flex:none;place-items:center;width:28px;height:28px;font-size:9px;display:grid}.turn-bubble{background:var(--paper);border-radius:16px;max-width:82%;padding:11px 13px;font-size:14px;line-height:1.65;box-shadow:0 4px 15px #351d180d}.turn.user .turn-bubble{background:var(--brown);color:#fff}.turn-bubble p{margin:7px 0 0}.turn-bubble .hot-list{margin-top:6px}.turn-bubble .hot-item{padding:11px 0}.match-label{color:var(--muted);margin-bottom:10px;font-size:12px}.chips{flex-wrap:wrap;gap:10px;margin-top:12px;display:flex}.chip{border:1px solid var(--line);background:var(--paper);cursor:pointer;border-radius:999px;padding:10px 15px}@keyframes rise{0%{opacity:0;transform:translateY(6px)}}.bottom-actions{z-index:15;width:min(100%,480px);padding:10px 20px calc(10px + var(--safe-bottom));-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);background:#fffdf9f7;border-top:1px solid #68473614;position:fixed;bottom:0;left:50%;transform:translate(-50%)}.composer{grid-template-columns:1fr 46px;gap:8px;margin-bottom:9px;display:grid}.ask-input{border:1px solid var(--line);min-width:0;height:46px;color:var(--text);background:#fff;border-radius:999px;outline:none;padding:0 16px}.ask-input:focus{border-color:var(--gold);box-shadow:0 0 0 3px #dfa7412e}.send-btn{color:#fff;background:var(--brown);cursor:pointer;border:0;border-radius:50%;width:46px;height:46px;font-size:18px}.support-row{justify-content:space-between;align-items:center;gap:10px;display:flex}.support-note{color:var(--muted);font-size:11px}.actions{flex:none;grid-template-columns:1fr 1fr;gap:10px;width:190px;display:grid}.btn{border:1px solid var(--line);cursor:pointer;background:#f9e5c8;border-radius:999px;min-height:38px;font-size:13px;font-weight:650}.btn.primary{color:#fff;background:var(--brown);border-color:var(--brown)}.btn:disabled{opacity:.65;cursor:wait}.submit-message{width:100%}.toast{z-index:50;color:#fff;opacity:0;pointer-events:none;white-space:nowrap;text-overflow:ellipsis;background:#1f1613eb;border-radius:10px;max-width:calc(100vw - 32px);padding:10px 15px;font-size:13px;transition:all .2s;position:fixed;bottom:104px;left:50%;overflow:hidden;transform:translate(-50%)translateY(10px)}.toast.show{opacity:1;transform:translate(-50%)translateY(0)}.modal-backdrop{z-index:40;background:#2216127a;justify-content:center;align-items:flex-end;padding:16px;display:none;position:fixed;inset:0}.modal-backdrop.show{display:flex}.modal{background:var(--paper);border-radius:24px;width:min(100%,448px);padding:22px;animation:.22s ease-out rise;box-shadow:0 24px 70px #00000047}.modal-head{justify-content:space-between;align-items:center;gap:15px;display:flex}.modal-head h2{margin:0;font-size:19px}.close{background:var(--cream);cursor:pointer;border:0;border-radius:50%;width:36px;height:36px}.field{color:#69584f;gap:7px;margin-top:15px;font-size:13px;display:grid}.field input,.field textarea{border:1px solid var(--line);width:100%;color:var(--text);resize:vertical;background:#fff;border-radius:12px;outline:none;padding:12px}.field input:focus,.field textarea:focus{border-color:var(--gold);box-shadow:0 0 0 3px #dfa7412e}.privacy-note{color:var(--muted);margin:12px 0;font-size:11px;line-height:1.6}.phone-modal{text-align:center;padding:28px 22px 25px}.phone-icon{width:52px;height:52px;color:var(--brown);background:#f0dfc4;border-radius:50%;place-items:center;margin:0 auto 14px;font-size:23px;display:grid}.phone-modal h2{margin-bottom:7px}.phone-number{color:var(--muted);margin:0 0 18px;font-size:14px}.call-link{color:var(--brown-2);text-underline-offset:5px;font-size:17px;font-weight:700;text-decoration:underline;display:inline-block}.cancel-call{color:var(--muted);cursor:pointer;background:0 0;border:0;margin:20px auto 0;display:block}@media (width>=700px){.app{border-radius:24px;min-height:calc(100svh - 48px);margin-top:24px}}